FAQS

Can’t find what you’re looking for?

Here’s our Frequently Asked Questions…

Last Updated: 21/10/25

General Information

Is walk-in seating available?

Whether you’ve booked weeks in advance or are popping by on a whim, we’ll do our best to make you feel at home. Please bear in mind that seating is subject to availability, especially during busy times. While we’ll always try to find you a spot, we can’t promise immediate seating without a reservation.

Do you offer private dining or event bookings?

We’d love to help make your special occasion truly memorable! Drop us an email at reservations@thebankglossop.com and we’ll chat about hiring our space for your event.

Can I see your menu online?

See all our dishes and download the menu here:
Menus – The Bank Glossop

Do you cater to dietary restrictions (vegan, gluten-free, allergies)?

We take allergies and dietary requirements seriously and want every guest to feel safe and welcome. Our team is trained to manage common allergens, and many dishes can be adapted for gluten-free, dairy-free, nut-free, vegetarian, or vegan diets. If you have specific needs, just let us know when booking or when you arrive, we’ll happily guide you through the menu and liaise with our kitchen to ensure your meal is prepared with care.

Please note: while we take every precaution, our kitchen does handle allergens, so we cannot guarantee a completely allergen-free environment.

Is your produce locally sourced?

We’re proud to work with local suppliers from Glossop, the Peak District, and Greater Manchester, bringing the best of the region straight to your plate.

Payment & Policies

What payment methods do you accept?

We happily take both cash and card. Sorry, no cheques, but American Express is welcome!

Do you charge a service fee or gratuity?

Gratuity is completely up to you, we believe generosity should always be freely given. For groups of six or more, a modest service charge is added to help our team provide attentive, seamless hospitality. If you’d like to adjust or remove it, just let us know – we’re more than happy to accommodate.

What’s your cancellation policy for reservations or events?

We like to keep things simple, most bookings don’t need a deposit, and we don’t store your card details.

For parties of six or more, we do ask for a small deposit of £10 per person to secure your table and make sure everything’s just right for your visit.

If you need to cancel a reservation, we’d really appreciate as much notice as possible, ideally at least 24 hours ahead.

For event bookings, cancellation terms may differ and will be clearly outlined when you make your individual enquiry.

Is there a dress code?

We love a bit of style! In the evenings, we kindly ask guests to avoid athleisure or overly casual clothing.

Accessibility & Family

Is your venue wheelchair accessible?

Our main restaurant and bar area is fully wheelchair accessible, including accessible restrooms with baby-changing facilities. Due to the building’s Grade II listed status, the downstairs drinks area isn’t currently wheelchair accessible.

That said, our team is always on hand to make sure every guest is comfortably accommodated in areas that are safe and fully equipped. If you let us know about any specific needs in advance, we can prepare and ensure the best possible experience for you.

Do you welcome children or have a children’s menu?

Yes, children are very welcome!

We love introducing little ones to thoughtful, nourishing food and making mealtimes a positive experience. Highchairs are available, and we kindly ask that you include children in your final party size so we can prepare accordingly.

Are dogs allowed?

We welcome registered assistance dogs inside the venue. While we love animals, we aim to keep a calm and comfortable environment for all our guests, especially during dining hours. Dogs are welcome in our outdoor seating area (and we even have dog bowls, so they can have a drink with you!)

Can I subscribe to your newsletter or event updates?

Yes, you can subscribe to our newsletter, The Bank Note, here on our website.

Do you host live music, tastings, or community events?

Yes, we host DJ and live jazz events. Keep an eye on our Events page for upcoming nights.

Contact & Feedback

How can I contact you with questions or feedback?

We’d love to hear from you! Whether it’s a question, a suggestion, or just to share your experience at BANK, drop us a line at hello@thebankglossop.com.

Your feedback is a gift and helps us keep improving… so don’t be shy!

BANK Bar & Brasserie
Norfolk Square
Glossop
SK13 8BR
01457 386766

Thebankglossop.com