Last Updated: 21/10/25

Reservations & Cancellations Policy

We can’t wait to welcome you to BANK! Here’s some information you might find useful when making your reservation.

To make things simple, we ask for a £10 per person deposit for parties of six or more, just to secure your table and make sure everything’s perfect for your visit.

For all other reservations, no deposit or card details are required. We kindly ask that you let us know at least 24 hours in advance if you’re unable to attend, so we can offer your spot to other guests.

If you’re running late, please give us a call, there’s a 15-minute grace period, after which we may need to release your table. While we’ll always do our best to accommodate you, we cannot guarantee another table will be available.

Need to transfer your booking to another name? No problem! Just let us know. As an independent business, we truly appreciate your support in honouring your booking and respecting our cancellation policy, it helps us continue to serve our guests and support our team.

All cancellations should be made via email to reservations@thebankglossop.com quoting your booking reference number.

Gift Voucher Policy

Gift vouchers are valid for 12 months from the date of purchase. BANK Bar & Brasserie cannot accept responsibility for personal circumstances that may prevent the use of a voucher before its expiry date. All vouchers are non-refundable.

To redeem a voucher, please check availability on our website and enter your unique voucher code when making your reservation. All bookings made using a voucher are subject to our standard booking and cancellation policy.

Vouchers may be used as part payment towards your bill; however, unused balances are non-refundable.

Please present your voucher to our team upon arrival so we can process it against your final bill. We reserve the right to decline vouchers presented after the bill has been issued.